Customer service agent - Remote/Hybrid APPLY NOW
About Us:
Court Order is a dynamic and innovative company, dedicated to providing exceptional services to our valued customers. With a strong commitment to excellence, we are seeking a dedicated Customer Service Agent to join our passionate team and contribute to our mission of delivering top-notch customer experiences.
Job Description:
As a Customer Service Agent at Court Order, you will be at the forefront of our customer interactions, responsible for delivering exceptional service and resolving customer inquiries and concerns promptly. Your primary goal will be to ensure our customers' satisfaction and cultivate positive relationships that reflect our commitment to quality and excellence. You will engage with customers through various channels, including phone (Switch board), email, chat, and social media, providing support, guidance, and solutions tailored to their needs.
Responsibilities:
- Respond to customer inquiries and provide accurate information about our products/services.
- Assist customers with placing orders, tracking shipments, and resolving any issues that may arise during the purchasing process.
- Address customer complaints or concerns in a professional and empathetic manner, aiming for swift resolution.
- Provide technical support and troubleshoot problems, escalating complex issues to the appropriate departments when necessary.
- Maintain detailed and accurate records of customer interactions and transactions.
- Stay updated on product knowledge, company policies, and industry trends to provide informed and up-to-date assistance.
- Collaborate with other team members and departments to ensure a seamless customer experience.
- Strive to meet or exceed established performance metrics and customer satisfaction targets.
Qualifications:
- High school diploma or equivalent (Bachelor's degree preferred).
- Proven experience in a customer service role or related field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a genuine desire to help customers.
- Ability to remain calm under pressure and handle challenging situations with professionalism.
- Proficiency in using customer service software, CRMs, and other relevant tools.
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