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TERMS & CONDITIONS

1. NATURE OF BUSINESS:

Court Order Pty Ltd T/as Court Order operates as an exclusive sneaker and streetwear marketplace through this website and its physical locations.

2. DELIVERY POLICY:

Delivery of orders are subject to availability and receipt of payment, requests will be processed within 2 business days and delivery confirmed by way of email. All domestic deliveries are fulfilled by Fastway South Africa.

3. RETURNS, REFUNDS & EXCHANGES:

The provision of goods and services by Court Order is subject to availability. In cases of unavailability, Court Order will refund the client in full within 7 days. Due to the nature of our business all of our goods are on consignment and as such all sales are final and cannot be returned nor refunded for any reason other than unavailability.

Without prejudice to any applicable legal guarantee on the purchased products,
Court Order (Pty) Ltd will accept the exchange of products strictly within 3 days from the date of purchase.

Merchandise must be unworn, undamaged, in its original undamaged packaging, with original tags
attached and be accompanied by a valid proof of purchase.

Any item that shows signs of wear or damage, is not in the original undamaged packaging or without the tags attached will not be accepted for exchange.

We thoroughly inspect all items before they are made available to purchase. In the unlikely event of shop soiling (made dirty or damaged through customer handling), the onus is on the customer to identify such upon purchase. Items that are soiled or damaged at a later stage will not be accepted for exchange/return.

No exchange will be accepted on any underwear (e.g. socks, briefs), on sale or clearance items, cleaning products and pre-owned items.

In the event that there are no replacement products to exchange with, the purchase price of the exchanged item will be credited to the customer by means of store credit for future use; the same applies to any balance remaining after exchange.

All sales are final.

4. CUSTOMER PRIVACY POLICY:

Court Order shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

5. PAYMENT METHODS:

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Court Order bank account, the details of which will be provided on request.

6. CARD ACQUIRING AND SECURITY:

Card transactions will be acquired for Court Order via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. CUSTOMERS DETAILS STORED SEPARATE FROM CARD DETAILS:

Customer details will be stored by Court Order separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

8. MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY:

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. RESPONSIBILITY:

Court Order takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. COUNTRY OF DOMICILE:

This website is governed by the laws of South Africa and (Court Order chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. VARIATION:

Court Order may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. COMPANY INFORMATION:

This website is run Court Order Pty Ltd based in South Africa T/as Court Order with registration number 2018/428110/07.

13. CONTACT INFORMATION:

Cape Town:
39 Roeland Street, Cape Town 8000
021 461 0710

Johannesburg:
8 Tyrwhitt Avenue, Rosebank 2196
011 268 1604

info@courtorder.co.za